Data protection document

ek44's Privacy Policy — how safe is your data with us

Your personal information is extremely important to us. ek44 You have the right to know what data is collected, how it's used, and how securely it's protected. This page explains everything in plain, straightforward English.

Last Updated: January 2026
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How we use your Data secured We Keep

The core pillars of ek44's privacy policy — at a glance

Minimal data collection policy

Ek44 only collects data that is strictly necessary to provide its services. Requesting excessive or unnecessary information goes against our core principles.

Encrypted Data Storage

All your data is secured with 256-bit AES encryption. Passwords are never stored in plain text — only in hashed format.

No Sharing with Third Parties

Ek44 never sells or shares your personal information with advertisers or third parties. Outside of legal obligations, sharing your data is simply not an option.

Two-factor authentication

Two-Factor Authentication (2FA) is available to secure your account. Your identity is verified via a one-time OTP sent to your mobile at login.

Regular security audits

Ek44's security infrastructure is audited every three months by independent cybersecurity experts. Any vulnerabilities identified are resolved within 48 hours.

Full Member Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Table of contents

Dear ek44 member, the information you provide while using our services is stored with us. This Privacy Policy is written to give you full transparency into exactly what we do with that data.

ek44 believes the best way to earn a member's trust is through honesty. No hidden clauses, no fine-print exceptions — everything is laid out clearly.

1. Introduction & Scope

This privacy policy ek44's website, mobile app, and all digital services. When you ek44— whether you register, log in, play games, or contact customer support — this policy applies in every case.

Our core principles: Your personal data will be used solely to provide you with our services. Using it for any other purpose goes against our principles.

In this policy, "data" refers to any identifiable personal information — such as your name, address, phone number, email, and financial details.

2. What Data We Collect

ek44 Data is collected in two ways — what you voluntarily provide, and what is automatically gathered as you use the platform.

Data Type What data How it's collected
Identity Information Name, date of birth, NID number Registration form
Contact Information Mobile number, email address Registration form
Financial information Payment methods, transaction history Payment processing
Technical Data IP address, device type, browser Automatic
Usage Data Game history, betting records, login times Automatic
We never collect sensitive information such as religious beliefs, political opinions, or medical history.

3. How Your Data Is Used

Collected data is used solely for the following purposes:

  • Account management: To enable registration, login, and account security
  • Service delivery: To process gameplay, deposits, withdrawals, and other transactions
  • Identity verification: For KYC processes and fraud prevention
  • Customer support: To resolve your issues and answer your questions
  • Personalized experience: To suggest games and offers tailored to your preferences
  • Legal Compliance: To comply with applicable laws and regulatory requirements
Marketing Communications: We never send promotional emails or SMS without your consent. You may withdraw that consent at any time — either through your account settings or by contacting support.

4. Where & How Long Your Data Is Stored

ek44's servers are hosted in internationally certified data centers and operate under the highest security protocols.

1
Active Account

All data is retained for as long as your account remains active. Transaction records are kept for up to 5 years for legal compliance.

2
Inactive Account

For accounts inactive for 18 months, additional data is deleted — only core registration details are retained.

3
Closed Account

When an account is closed at the member's request, all data beyond legal obligations will be permanently deleted within 30 days.

All data is secured with AES-256 encryption, backed up regularly, and all backups are equally encrypted.

5. Sharing Data with Third Parties

ek44 Never sells members' personal data. However, limited information may need to be shared in certain specific circumstances:

  • Payment Processor: Payment service providers such as bKash and Nagad receive only the information necessary to process your payment — and solely for the purpose of completing that transaction
  • Game Provider: Limited session data for third-party game operation
  • Legal Authorities: Data required by court order or valid legal process
All Third Parties ek44's privacy standards by contract and may not use any data received for any other purpose.

6. Cookie Policy

Cookies are small data files stored in your browser. ek44 Uses three types of cookies:

Cookie TypePurposeDurationEssential
Essential Login sessions, security Until end of session Yes
Analytics Understanding User Behaviour 1 Year No
Active Language & preference settings 6 Months No

You can disable non-essential cookies through your browser settings, though some features may become limited.

7. Payment Data Security

Protection of Financial Information ek44 Pays special attention to. Our commitments regarding payment data handling:

  • Card number, PIN, or OTP ek44 Never collected or stored
  • All payment transactions comply with PCI-DSS standards
  • Payments via bKash or Nagad are processed directly through each service's secure gateway
  • Transaction history is stored in encrypted format for financial audit purposes
Important notice: No ek44 staff member will ever ask for your password, OTP, or full card number. If you receive any such request, please notify us immediately.

8. Protection of Minors & Children

ek44— services are strictly for users aged 18 and above. We never knowingly collect data from anyone under 18.

  • Age verification is mandatory at registration
  • In cases of suspicion, an NID or birth registration certificate may be requested
  • If an underage account is identified, it will be immediately closed and all associated data permanently deleted

If a parent or guardian believes their child ek44— has been registered without your knowledge, please notify our support team immediately.

9. Your Data Rights

ek44's member, you have the following rights regarding your personal data:

You may request a full summary of the personal data we hold about you at any time. A complete list will be provided within 7 business days of your request.

If any of your information is incorrect, you may request a correction. Some details can be updated directly from your account settings; for others, please contact our support team.

If you close your account or request deletion of your data, we will permanently remove all information beyond our legal obligations within 30 days. Financial transaction records, however, must be retained as required by law.

You may request a download of the data we hold about you. It will be provided in CSV or JSON format within 14 days of your request.

You may object to marketing communications or profiling. Once your request is received, the relevant process will be stopped immediately.

To exercise any of these rights, email us at support@ek44.online or reach out via live chat.

10. Our Responsibilities in the Event of a Data Breach

Even with the highest security measures in place, no system is entirely risk-free. In the event of a data breach, ek44's commitment:

  • Upon detecting a breach Within 72 Hours Relevant authorities will be notified
  • Affected members Immediately via email & SMS Will Be Notified
  • You will be clearly informed of exactly which data has been affected
  • Taking immediate steps to minimize harm and implementing measures to prevent recurrence

11. Policy Change Notifications

ek44 This Privacy Policy may be updated from time to time as needed. In the event of any changes:

  • Members will be notified in advance via email and in-app notifications of any significant changes
  • The "Last Updated" date at the top of this page will be revised accordingly
  • Continued use of the platform after any changes constitutes acceptance of the updated policy
Advice

Review this page every few months. If you have any questions about changes, reach out to our support team.

12. Privacy Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy:

Email
privacy@ek44.online
Live Chat
24/7 support available

You can typically expect a response within 24–48 hours. Complex privacy requests may take up to 7 business days.

Your data is safe, right now ek44Join

You've read our privacy policy — go ahead and register with confidence. Keeping every piece of your data fully secure is our promise to you.

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